Head of Facilities

Kingsley Napley is an internationally recognised law firm based in Central London. We support individuals and businesses in resolving conflict, safeguarding their futures and maximising opportunities. Our wide range of expertise means that we can provide support for our clients in all areas of their business and private life. Many of our lawyers are leaders in their field and our practice areas are highly ranked by the legal directories.

Central Operations

The Head of Facilities will lead and manage the Central Operations teams following the Firm’s decision to transfer the Facilities function in-house. The Head of Facilities will tackle the current and future challenges in a growing, diverse and full-service law-firm; navigating this period of change and implementing an operating model aligned to the business needs, as well as a culture of operational excellence.

You will be responsible for the teams’ day to day management; task allocation, utilisation and project management to ensure an efficient and cost-effective premises management & office administration service to the firm’s internal clients.

Main duties and responsibilities will include:

• Managing and coordinating the central operations teams, providing coaching and guidance to ensure departmental objectives are met
• Management of the day to day operation of the department to ensure the premises are maintained and services are provided in a proactive and cost-effective manner
• Regularly reviewing individual workflow and capacity, with team leads as required, and ensuring team members have appropriate workload in line with their capability
• Responsibility for department budget preparation and monitoring
• Acting as the first point of contact for the firm’s key external suppliers and contractors, to include the office’s managing agents, security and cleaning services, and the firm’s in-house catering partners
• Ensuring the immediate resolution of operational issues or complaints, working with team leads as appropriate, and ensuring that corrective long-term action has been taken
• Coordinating the communication of the central operations teams and any alterations or disruptions to services
• Managing the Maintenance Engineer and overseeing the on-going assessment of the premises and equipment i.e. redecoration, furniture, carpets, lighting and other amenities
• Coordinating any event or space planning such as team moves and meeting and conference room configuration
• Taking responsibility for health and safety matters and making sure policies and procedures are adhered to and training the team on such policies and service delivery standards
• Ensuring the firm has an appropriate number of DSE assessors, first aiders and fire wardens, organising training as and when required
• Maintaining accurate records and contracts for suppliers and contractors; reviewing and monitoring agreements/ service to ensure they are competitive and fit for purpose
• Providing the CFOO with monthly facilities report and ad hoc reports as required
• Participation and support in project work as required
• Any other duties of a similar nature, deemed reasonably necessary, by the firm

Every effort has been made to ensure that this is a full description of the tasks and responsibilities of this role. However, it is not an exhaustive list. The job description may be changed or developed at any time to reflect changes as required.  However, changes will not be made without full consultation with the post-holder.

Kingsley Napley are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, age, disability, gender identity, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity and religion.