Continuous Improvement Specialist

Kingsley Napley is an internationally recognised law firm based in Central London. We support individuals and businesses in resolving conflict, safeguarding their futures and maximising opportunities. Our wide range of expertise means that we can provide support for our clients in all areas of their business and private life. Many of our lawyers are leaders in their field and our practice areas are highly ranked by the legal directories.

Business Engagement Team

This role is responsible for driving improvements and innovations in the way that we deliver our legal services to our clients, including internal and externally facing processes. 

Duties:

• Deliver improvement projects using the Lean Six Sigma DMAIC methodology and applying the toolset in a pragmatic way to enable the business to achieve measurable results in a timely manner.
• Take the lead on working with specific clients to improve the way we work with them as requested and necessary, and to carry out/assist with projects for current and potential clients as a separate offering should this be required
• Be responsible for working with the BE Senior Manager to contribute towards CI aspects of the BE business plan, aligned to delivering the relevant elements of the firm’s business plan (for example, driving and optimising the performance of legal processes and improving efficiency, productivity and profitability)
• Be a champion of innovation to drive behavioural change and understanding around innovation

General skills:

• Ability to plan and facilitate process mapping workshops in order to engage with the lawyers and support functions within the firm
• Excellent communication and presentation skills including preparing reports and presenting to senior stakeholders and clients
• Excellent data analysis skills (ideally to Black Belt level in Lean Six Sigma, using Excel and/or Minitab)
• Supervision and coaching of business analysts, lawyers and others in support functions in the discipline of process improvement
• A good understanding of the legal technology market, key players and key challenges of implementing new products in a law firm context
• Project Management skills and familiarity with project management tools, best practice and methodologies such as PRINCE2

Experience with working with project delivery frameworks such as agile and waterfall

Every effort has been made to ensure that this is a full description of the tasks and responsibilities of this role. However, it is not an exhaustive list.  The job description may be changed or developed at any time to reflect changes as required.  However, changes will not be made without full consultation with the postholder.

Kingsley Napley are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, age, disability, gender identity, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity and religion.